(252) 226-0113 Mon–Fri 9AM–6PM CT
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Common Questions

Questions we get every day.

If something isn't answered here, call us — dispatch actually knows the answers.

Shipping & Transit

How long does shipping take? +
Most routes complete in 2–7 business days depending on distance and carrier availability. Dispatch confirms a window before pickup, and you'll get live tracking once en route.
Is my vehicle insured in transit? +
Yes — every shipment is covered under our carrier insurance policy for the full duration of transport.
Do you offer enclosed transport? +
Yes — open and enclosed options are both available. Enclosed is recommended for classics, exotics, or anything you want fully protected.
Can I ship a non-running vehicle? +
Yes. We have flatbed and winch-equipped carriers for inoperable vehicles — just flag it at booking.
What areas do you serve? +
Coast-to-coast, all 50 states, for both short regional hauls and cross-country deliveries.

Pricing & Escrow

How is pricing determined? +
Distance, vehicle type, transport method, and current carrier availability. Quotes are itemised upfront — no hidden fees.
How does the escrow service work? +
We hold the buyer's funds securely and release payment once the vehicle is delivered and accepted. Neither party is ever at risk.
Is there a fee for escrow? +
A small administration fee applies, typically split between buyer and seller, and included in your quote.
What payment methods do you accept? +
Bank wire, ACH, and major credit cards. We don't accept cash or personal checks for escrow transactions.
What happens if there's a dispute? +
Our team mediates before funds release, following a documented process that protects both parties.

More common questions

What is Terminal-to-Terminal service? +
Our most affordable option — drop off at our nearest partner terminal, pick up near your destination. Ideal for flexible schedules.
How far in advance should I schedule transport? +
As early as possible for your ideal window. Need it fast? We can often arrange pickup within 24 hours.
What is a wire transfer? +
An electronic funds transfer between bank accounts — the most secure payment method for escrow, with no chargeback risk once confirmed.
Do you handle all the paperwork? +
Yes. We process all documentation so you don't have to — just hand over the vehicle at pickup.

Still have questions?

Dispatch is available Monday to Friday, 9AM–6PM CT.

Contact Us Call (252) 226-0113

Trusted alongside

Atlas Freightworks Continental Auto Group Pier Six Marine Summit Equipment Co. Roadline Dealers Atlas Freightworks Continental Auto Group Pier Six Marine Summit Equipment Co. Roadline Dealers